Refund policy
KORVN EQUIPMENT RETURN & REFUND POLICY
Last updated: September 24, 2026
KORVN Equipment sells commercial fitness equipment, training systems, accessories, and replacement parts from multiple manufacturers.
Because many products are large, freight-shipped, manufacturer-fulfilled, or specially ordered, return eligibility may vary by product and manufacturer.
Please contact KORVN before returning any item.
RETURN AUTHORIZATION
All returns must be reviewed and authorized by KORVN Equipment before the product is shipped back.
Do not return equipment directly to KORVN, a manufacturer, supplier, or warehouse without receiving return instructions first.
Unauthorized returns may be refused.
RETURN ELIGIBILITY
Return eligibility depends on factors including:
- The manufacturer or supplier's return requirements
- Whether the product has shipped
- Whether the product was specially ordered or configured
- The condition of the product
- Whether the product has been assembled, installed, or used
- The original packaging
- Freight and shipping requirements
Some products may not be eligible for return once they have shipped, been assembled, installed, used, or specially ordered.
KORVN will confirm return eligibility before authorizing a return.
BENCHK PRODUCTS
Eligible BenchK products purchased from KORVN Equipment may be returned within 30 days of purchase if the product remains unopened, unused, unassembled, and uninstalled.
The product must be returned in its original packaging with all hardware and inserts. BenchK products that have been unpacked, assembled, installed, used, or show signs of use are not eligible for return under this 30-day policy.
All BenchK returns require prior authorization from KORVN Equipment. Contact KORVN with your order number before shipping the product back.
Return shipping for an eligible BenchK return is the customer's responsibility. KORVN does not charge a separate restocking fee on BenchK returns that meet the eligibility requirements above.
After the returned BenchK product arrives at the authorized return location and its condition is confirmed, the refund will be issued to the original payment method within 5–7 business days.
RETURN SHIPPING
Unless KORVN confirms otherwise in writing, customers may be responsible for return shipping or freight costs associated with an approved return.
Large or heavy equipment may require freight return arrangements.
Original shipping, delivery, freight, liftgate, residential delivery, or other transportation charges may be non-refundable where permitted.
RESTOCKING OR MANUFACTURER FEES
Some manufacturers or suppliers may charge restocking, handling, or return-processing fees.
If a fee applies to an approved return, KORVN will disclose the applicable fee before the return is finalized whenever reasonably possible.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact KORVN as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos or video of the product
- Photos of the packaging and shipping damage, if applicable
Do not discard the product or packaging until KORVN has reviewed the issue.
Damage caused during transportation may also require documentation for a freight or carrier claim.
CANCELLATIONS
Contact KORVN as soon as possible if you need to cancel an order.
Cancellation eligibility depends on the status of the order and the applicable manufacturer or supplier requirements.
Orders that have already shipped, entered fulfillment, or been specially ordered may not be cancellable.
If cancellation fees or manufacturer charges apply, KORVN will disclose them before completing the cancellation where reasonably possible.
REFUNDS
Approved refunds are issued to the original payment method unless otherwise agreed.
Refunds are processed after KORVN confirms that all applicable return requirements have been satisfied.
Processing times may vary depending on the payment provider, manufacturer, freight carrier, and financial institution.
NON-RETURNABLE ITEMS
Certain products may be non-returnable, including items that are:
- Used
- Installed
- Assembled
- Damaged after delivery
- Missing components or original packaging
- Special-order or custom-configured
- Otherwise designated as final sale or non-returnable before purchase
Specific product or manufacturer terms may override the general provisions above where those terms are disclosed to the customer.
BEFORE ORDERING
If return eligibility is important to your purchase decision, contact KORVN before placing the order.
We are happy to confirm the applicable return terms for a specific product before you buy.
CONTACT
For return, refund, cancellation, or damaged-shipment questions, contact KORVN Equipment through the contact information listed on our website.