Policies & Support
Order Changes & Cancellations
Need to change or cancel an order? Contact KORVN as soon as possible. What's possible depends on how far your order has progressed.
How to request a change or cancellation
- Call or email KORVN with your order number and the change you need.
- We check the order's status, including any manufacturer or supplier requirements.
- We confirm costs first. If supplier, freight or cancellation charges apply, KORVN will confirm them before processing where reasonably possible.
When changes may not be possible
- The order has already shipped or entered fulfillment
- Manufacturer processing has begun
- Freight has already been booked
- The item was specially ordered or custom-configured
Fees that may apply
Depending on the order's status, supplier, manufacturer or freight charges may apply to a change or cancellation. KORVN will disclose any applicable charges before completing the change or cancellation where reasonably possible.
Special-order & custom equipment
Special-order or custom-configured equipment may have different change and cancellation restrictions. If flexibility matters to you, ask us before you order.
Delivery address changes
Tell us about an address change as early as possible. Please make sure your delivery address is complete and accurate. Additional carrier charges resulting from an incorrect or incomplete address may be your responsibility.
Already shipped?
If your order has already shipped, it can no longer be cancelled in the usual way. Contact us and see Returns & Refunds for how returns are reviewed.
Cancellations are covered by our Return & Refund Policy. If anything here differs from the full policy, the full policy governs.
Questions? Talk to KORVN.
Include your order number if you have one so we can help faster.