Policies & Support
Returns & Refunds
Many KORVN products are large, freight-shipped, manufacturer-fulfilled or specially ordered, so return eligibility varies by product and manufacturer. Every return must be authorized by KORVN first.
How to request a return
- Contact KORVN by phone or email with your order number, the product, and the reason for the return.
- We review eligibility against the product's condition, whether it has shipped, and the manufacturer or supplier's return requirements.
- We confirm the details. If a restocking, handling or return-processing fee applies, we'll disclose it before the return is finalized whenever reasonably possible.
- Ship it back only with instructions. If your return is authorized, follow the return instructions we send you. Large or heavy equipment may require freight return arrangements.
- Refund. Approved refunds are processed once KORVN confirms that all applicable return requirements have been satisfied.
Return eligibility
Return eligibility depends on factors including:
- The manufacturer or supplier's return requirements
- Whether the product has shipped
- Whether the product was specially ordered or configured
- The condition of the product
- Whether it has been assembled, installed or used
- The original packaging
- Freight and shipping requirements
Some products may not be eligible for return once they have shipped, been assembled, installed, used or specially ordered. KORVN will confirm eligibility before authorizing a return.
Non-returnable items
Certain products may be non-returnable, including items that are:
- Used
- Installed
- Assembled
- Damaged after delivery
- Missing components or original packaging
- Special-order or custom-configured
- Designated as final sale or non-returnable before purchase
Specific product or manufacturer terms may override these general provisions where those terms are disclosed to you.
Return shipping
Unless KORVN confirms otherwise in writing, you may be responsible for return shipping or freight costs associated with an approved return. Large or heavy equipment may require freight return arrangements.
Original shipping, delivery, freight, liftgate, residential delivery or other transportation charges may be non-refundable where permitted.
Restocking & manufacturer fees
Some manufacturers or suppliers charge restocking, handling or return-processing fees. If a fee applies to an approved return, KORVN will disclose it before the return is finalized whenever reasonably possible.
Refunds
Approved refunds are issued to the original payment method unless otherwise agreed, after KORVN confirms that all applicable return requirements have been satisfied.
Processing times vary depending on the payment provider, manufacturer, freight carrier and your financial institution.
Damaged, defective or incorrect items
If an item arrives damaged, defective, incomplete or different from what you ordered, contact KORVN as soon as possible. This is handled separately from a standard return.
Send your order number, a description of the issue, photos or video of the product, and photos of the packaging and any shipping damage. Please don't discard the product or packaging until we've reviewed the issue.
For freight deliveries, see Freight Damage & Missing Items.
Before you order
If return eligibility is important to your purchase decision, contact KORVN before placing the order. We're happy to confirm the applicable return terms for a specific product before you buy. Need to cancel an order instead? See Order Changes & Cancellations.
This page is a plain-language summary of our Return & Refund Policy. If anything here differs from the full policy, the full policy governs.
Questions? Talk to KORVN.
Include your order number if you have one so we can help faster.