Policies & Support
Warranty Support
KORVN sells equipment from multiple manufacturers, so warranty coverage varies by manufacturer and product. When something goes wrong, we help you coordinate warranty support with the manufacturer.
How warranty support works
- Contact KORVN with your order details and a description of the problem.
- We review it against the manufacturer's terms and coordinate with the manufacturer on your behalf.
- The manufacturer determines coverage. If a claim is approved, the remedy, such as a replacement part, follows the manufacturer's warranty terms.
- We confirm next steps with you, including any parts or service the manufacturer arranges.
What to send us
- Your order number
- The product name
- SKU and serial number, if applicable
- Photos or video of the issue
- A description of the problem
Manufacturer-specific coverage
Coverage periods and what's included are set by each manufacturer and can differ from product to product.
- BenchK (manufacturer coverage): BenchK currently provides a 10-year warranty on metal elements and a 2-year warranty on wood and polyurethane components, subject to BenchK's applicable warranty terms, exclusions, and product-specific requirements.
- QLI and other brands: Contact KORVN and we'll confirm the current manufacturer warranty terms for your specific product.
Exclusions depend on the manufacturer
Depending on the manufacturer's terms, warranty coverage may not include:
- Normal wear
- Misuse
- Installation issues
- Unauthorized modification
Damage that happens in transit is handled differently. See Freight Damage & Missing Items.
Commercial vs. residential use
Some manufacturers set different warranty terms for residential and commercial use. When you contact us, tell us where and how the equipment is used so we can check the right terms.
Parts & service
If a manufacturer approves a warranty claim, its terms determine the remedy and whether shipping or labor is included. For repairs outside warranty, KORVN can help you identify the correct replacement part. Start with Find My Part or contact us.
Need warranty help?
Send your order number, the product and photos of the issue, and we'll take it from there.